Refund and Returns Policy

1. Returns:

Customers have 5 working days from the date of delivery to return defective or damaged items.
To be eligible for a return, items must be unused, in their original packaging, and with all tags attached.

2. Non-returnable Items:

Certain items cannot be returned, including:
- MRE’s
- Downloadable software products
- Some health and personal care items

3. Refunds:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, you are requested to send a mail with your banking details to outdoorrefunds@b35t.co.za, thereafter your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

4. Late or Missing Refunds:

If you haven’t received a refund after the mentioned period of 10 working days, first check your bank account again.
Then contact your credit card company or banking institution, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at outdoorinfo@b35t.co.za

5. Exchanges:

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, contact us on +27609370997. We will arrange for a courier pickup and delivery of the new item within 15 working days.

6. Shipping:

To return your product, you should contact us on +27609370997.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Changes to This Policy:

We may update our refund and return policy from time to time. Changes will be posted on this page.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 5 working days after delivery

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